New Patients
 

• New patients are seen by appointment only.  Please call 903-757-3808 to schedule.
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• ​Complete and bring New Patient paperwork, drivers license/valid ID, insurance cards, and form of payment to your visit.
   

• ​Your insurance card is needed when making the appointment and at your visit.  Providing this information will prevent delays in care.
   

• Patients under the age of 18 years must be accompanied by the responsible parent or guardian.
  
  
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Appointment Policy
 

• Please be on time.  Arriving early allows time to address any administrative issues before seeing the doctor.  You will receive a reminder call and/or text prior to your visit.​
   

• Coming late disrupts your care and that of others.  Arriving more than 15 minutes after the assigned time is considered a missed appointment and may not be seen.
   

• When you schedule, your appointment is reserved just for you.  Therefore, we expect you to keep your appointments.  If you must cancel, please provide at least 24 hours' notice as a courtesy to our staff and other patients waiting to be seen.  Changes to appointments must be made via phone to our office, as e-mail and chats are only for non-urgent questions. 
   

• Our office maintains a no-show policy; failure to attend a scheduled appointment or provide timely notice of cancellation is a missed appointment and may not be rescheduled.
  
  
   

Insurance
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• We accept most PPO plans without a referral.  If you have an HMO, a referral from your primary doctor is required or the visit will not be covered.  This information is usually listed on your card.  It is the patient's responsibility to obtain a referral if needed.  If you are not sure, please contact us.
   

• Click here for a list of accepted insurance plans. If yours is not seen, contact our office to confirm participation.  If you do not have health insurance, ask about our self-pay discount. 
   

• Most allergy treatments are covered by insurance, but as a specialist, coverage may differ from your primary physician.  These may be included in the co-pay or applied to a deductible.  This is determined by your policy, not our office.
   

• As a service, we verify benefits and file claims on your behalf, but encourage you to contact your plan with specific questions. 
  
  
   

Payment
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• Payment is due at the time of service and final responsibility for any uncovered portion rests with the patient.
   

• The cost of any visit depends on the condition treated and the patient's own insurance coverage.  You are welcome to first discuss your concerns with the physician before pursuing treatment.  Services are performed only with agreement by both parties. 
   

• We accept cash, check, credit, debit and HSA/FSA cards. 
   

• Payments may be made in person, by phone, or online at the DCOL Patient Portal.
  
  
   

Preparing for Testing
 

• Environmental and food testing can usually be done on the initial visit.  Medication and insect allergies require special preparation and cannot be performed the same day.  We are happy to perform testing with your first visit if time allows, however some insurances restrict testing at the same time as your new patient appointment.
   

• If you wish to be tested, ​stop all antihistamines (Benadryl, Zyrtec, Claritin, Allegra, Azelastine, most OTC allergy, cold/flu/sinus and sleep medications) at least 1 week prior to your test.  This is not an exclusive list; medications taken for other conditions may interfere but should not be stopped without first discussing with the doctor.
   

• Stopping prescription drugs from other physicians is not advised before the initial consultation.  If discontinuing any medication feels uncomfortable or unsafe, wait to discuss this with the doctor.