Before Your Visit

New Patients

We're glad you've chosen us!

Please review the policies on this page to ensure the best possible experience.

Patients are seen by appointment only.  Please call 903-757-3808 to schedule.

Do I Need a Referral?

We accept most PPO plans without a referral.  If you have an HMO, a referral is required from your primary doctor or the visit may not be covered.   This information is usually listed on your card.  If you are unsure whether one is needed, please contact us directly. 
 

Can I be tested at my 1st visit?

Environmental and food allergy testing can typically be done at the initial visit.  Medication and insect tests need special preparation and cannot be performed the same day.  We  accommodate patient requests when time allows, however some insurances restrict testing on the first appointment.

Appointment Scheduling

Arrive early to allow time for paperwork and insurance verification.  Anyone arriving more than 15 minutes after their assigned time may be rescheduled.  Don't let administrative issues limit time with the doctor.  Arriving late disrupts both your care and that of other patients.  

New Patient Paperwork

Complete and bring New Patient Paperwork to your visit.  Please answer the questions as specifically as possible.  Understanding your needs and medical history allows us to best serve you.

Our Pledge to You

Most allergy treatments are covered by insurance however as a specialist, co-pays for visits and procedures may differ from your primary physician.  As a service to you, we provide a benefits summary and file claims on your behalf but encourage you to contact your carrier with specific questions.

Preparing for Testing

If you wish to be tested, avoid antihistamines (Benadryl, Zyrtec, Claritin, Allegra, Azelastine and most OTC allergy medications) at least 1 week prior to your visit.  This is not an exclusive list; some medications taken for other conditions may interfere but should not be stopped without first discussing with the doctor. 

Cancellations

If you must cancel, please provide at least 24 hours notice.  Appointments are in high demand and this allows us to see others who are waiting for visits.  As a courtesy we call to confirm all appointments the prior business day.  Repeated cancellations or no-shows will lead to discontinuation of care. 

Insurance

Please have your insurance card available when making your appointment and at your visit.  Not providing this information may delay care. Click here for a list of accepted insurance plans.  If yours is not seen, call us to confirm participation.

Payment

Please note that payment is due at the time of service and final responsibility for any uncovered portion rests with the patient.  If you do not have health insurance, we can still see you!  Please ask about our self-pay discounts when calling. We accept cash, check, credit, debit and HSA/FSA cards. 

Do I stop           before testing?

We do not recommend stopping prescription drugs from other physicians before your initial consultation.  If discontinuing any medication feels unsafe or uncomfortable, wait to discuss this with the doctor.   Our priority is accurate and safe testing.