BEFORE YOUR VISIT

We're glad you've chosen us!  Please review the policies below to ensure the best possible visit.

NEW PATIENTS

Patients are seen by appointment only.  Please call 903-757-3808 to schedule.  You will be asked to provide insurance information and complete new patient paperwork in advance.

Please answer the questions as specifically as possible.  Understanding the reason for your visit and medical history allows us to best assist you.  Having this information ready before arriving at the office will expedite your visit. 

INSURANCE

Your insurance card is required when making your appointment and the visit to verify coverage.  Not providing this information may delay care.  Most allergy treatments ARE covered by insurance, however as a specialist, co-pays for office visits and procedures may differ from your primary physician.  As a service to you, we will provide a benefits summary and file claims on your behalf, but encourage you to contact your company with specific questions. If you have an HMO plan, a referral is needed through your primary care provider or your visit may not be covered.  Please click here for a list of accepted insurance plans.

We do not want administrative issues to limit your time with the doctor. Please note that payment is due at the time of service and final responsibility for any uncovered portion rests with the patient.

If you do not have health insurance, we can still see you!  Please ask about our self-pay discounts when calling.

CAN I BE ALLERGY TESTED AT MY FIRST VISIT?

In most cases testing for environmental or food allergies can be performed at the first visit.  Medication or insect allergy tests require special preparation and cannot be done the same day.  We accommodate testing when time allows, however some insurances may restrict testing on the same day as your initial appointment.

If you wish to be tested, avoid antihistamines (Benadryl, Zyrtec, Claritin, Allegra, Azelastine and most other OTC allergy medications) at least 1 week prior to your visit. This is not an exclusive list; certain medications taken for other conditions may interfere with testing but should not be stopped without first discussing with the doctor.

If you are not sure whether a medication should be stopped please contact the clinic. If discontinuing any medication feels uncomfortable or unsafe, wait to discuss this with the doctor at your visit.  Our priority is accurate and safe testing. 

APPOINTMENT POLICY

Arrive early. Anyone arriving more than 15 minutes after the assigned time may be rescheduled.  Arriving late reduces your time with the doctor and disrupts the care of other patients.

If you must cancel, please provide at least 24 hours notice. Appointments are in high demand, and this allows us to see others who are waiting for visits. As a courtesy we call to confirm all appointments the prior business day. Repeated cancellations or no-shows will lead to discontinuation of care.